FAQs
Can I wear my Jolhar jewelry in the shower or while swimming?
To maintain the signature Jolhar quality, we recommend removing your jewelry before showering or swimming. While our materials are high-quality, exposure to chlorine, salt water, and harsh soaps can dull the finish of gemstones and accelerate the natural oxidation of precious metals over time.
Can I wear my Jolhar jewelry at the gym?
Constant sweating is one of the quickest ways to cause tarnishing. The salts and acids in human perspiration can react with the alloys in gold-plated or sterling silver pieces, leading to oxidation. To keep your jewelry "gym-ready," we suggest putting it on after your workout and shower to avoid contact with both sweat and moisture.
How should I clean my jewelry at home without damaging it?
For a quick refresh, use a soft, lint-free microfiber cloth to gently buff the surface. For a deeper clean:
Use lukewarm water and a drop of mild, fragrance-free dish soap.
Soak for 5–10 minutes.
Gently brush with a very soft toothbrush.
Crucial: Dry it completely with a soft cloth before storing to prevent water spots.
Is shipping free?
Yes, all orders within Canada qualify for free shipping with no minimum order requirement. We are pleased to provide complimentary shipping on all orders delivered within Canada.
When will I receive my item?
Orders are typically processed within 1–2 business days, and delivery times are estimated at 5–7 business days after processing.
Will I receive tracking information for my order?
Yes, once your order ships, tracking details are emailed so you can follow delivery progress.
Can I change or return my item?
You can return items within 30 days from when your order arrives for an easy return.
Do I need to pay a restocking fee ?
There are no restocking fees as long as the item is unused and returned in its original packaging.
What if my item is damaged or defective?
Damaged, defective, or incorrect items are free to return, and refunds are typically processed within 7 business days after inspection.
How do I contact Jolhar?
Address: 3960 Grand Park Drive,
Mississauga. Ontario, L5B 4M6
Phone: +1-905-367-5551
Email: info@jolhar.com
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)
We do our best to reply to your e-mail within 1–2 business days.