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Refund policy

The Jolhar Guarantee: Returns & Exchanges

At Jolhar, we want our jewelry to be a part of your story. If your new piece doesn’t perfectly complement your style, we offer a seamless 30-day return and exchange window to ensure you find exactly what you’re looking for.

1. Return Window & Conditions

  • 30-Day Policy: You have 30 days from the date your jewelry is delivered to request a return.

  • Pristine Condition: To be eligible, jewelry must be unworn, free of scratches or signs of wear, and returned in its original Jolhar gift box with all authenticity certificates or tags attached.

  • Final Sale Items: For hygiene reasons, earrings cannot be returned. Custom-engraved pieces or "Final Sale" items are also ineligible for return. These will be clearly noted on the product page.

  • Restocking Fee: $0 — we do not charge any restocking fees.

2. Shipping & Handling Fees

Reason for Return Shipping Cost Details
Faulty or Damaged Free If your jewelry arrives damaged or we sent the wrong item, we cover 100% of the return costs.
Change of Mind Customer Paid If you chose the wrong size or simply changed your mind, you are responsible for the return shipping fees.


3. How to Start a Return

  1. Request an Authorization: Email info@jolhar.com with your order number. Let us know if you'd like a refund or an exchange for a different size/metal.

  2. Secure Your Shipment: Place the jewelry in its original presentation box and pack it inside a sturdy shipping box (padded mailers are not recommended for fine jewelry). Include all original paperwork.

  3. Return Address: We will provide the correct return warehouse address.

  4. Ship It Back: Follow the instructions in our reply email and drop your package at the designated carrier.

  5. Restocking Fee: None

4. The Inspection & Refund Policy

Every returned piece undergoes a thorough inspection by our quality assurance team to verify its condition and authenticity.

  • Processing Time: Once received, please allow 3–5 business days for our team to inspect your return.

  • Refund Issuance: Approved refunds are credited to your original payment method. Depending on your financial institution, this typically appears within 7 business days.

Refund Process:

  • Inspection: Once we receive your return, we will inspect the item to ensure it meets our return criteria.

  • Refund Timing: After approval, your refund will be processed. Please allow up to 7 business days for the refund to appear on your original payment method, depending on your bank or payment provider.

5. Exchanges. Need a Different Size or Style?

We want you to have the perfect fit. If your piece isn't sitting quite right, reach out to us! If you would like to exchange your item for a different size, color, or product, please contact us at info@jolhar.com and we will assist you with a quick exchange. We’ll help you navigate an exchange to ensure your Jolhar piece is exactly what you envisioned.

Contact the Jolhar Concierge

Boutique Name: Jolhar

Email: info@jolhar.com

 

Client Support Hours:

Monday – Friday: 9:00 AM – 5:00 PM (EST) 

We strive to respond to all inquiries within 1–2 business days.